OnPage Support

Email Support: support@onpagecorp.com

Call Support: +1-781-916-0040 x8

Home of the OnPage Knowledge Base

FAQs

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What happens if my Smartphone is on, but the OnPage App is turned off? (Support - External)
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What happens if my iPhone battery dies, I’m out of coverage, or the phone is turned off? (Support - External)
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Is there an audit trail of the messages and their receipts? (Support - External)
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Will the sender get status notifications for messages sent via OnPage telephone service (855-2-OnPage)? (Support - External)
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Can I reply to OnPage messages I receive? (Support - External)
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How do I start receiving OnPage Priority messages on my Smartphone? (Support - External)
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How to Use OnPage (Support - External)
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Global Access Numbers (Support - External)
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I am a new user, how do I get an OnPage ID? (Support - External)
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Forgot the Password for your OnPageID (Support - External)
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How to Reinstall OnPage (iPhone) (Support - External)
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Not getting pages on Android device when device is on but not being used. (Support - External)

iPhone Issues

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No alert sound on the iPhone (Support - External)
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Using an iPhone, Logged into wifi and I am getting a message in OnPage that I have no connectivity. What's going on? (Support - External)
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No push notifications after using iCloud backup to sync to my new iphone (Support - External)
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Instructions to uninstall and reinstall OnPage application on the Iphone. (Support - External)
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How to change OnPage alert tones in Androids and Iphones. (Support - External)
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How do I override the silent switch on the iPhone so I can get my pages? (Support - External)
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If I have my Smartphone on Silent, will I still hear the OnPage alert? (Support - External)
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What happens if I get a new Smartphone? (Support - External)
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What happens if my iPhone battery dies, I’m out of coverage, or the phone is turned off? (Support - External)
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On which Smartphones does OnPage work? (Support - External)
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Is it safe to use my Smartphone while I am in the hospital? (Support - External)
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I am a new user, how do I get an OnPage ID? (Support - External)
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I clicked on TELL in the OnPage iPhone/iPad application and I get an error ‘device cannot send emails.’ (Support - External)
- error
- cannot
- tell
- emails
- device
- iphone
- ipad
- send
- ios
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When logging into my OnPage application, it has a strong password message in the password field. (Support - External)
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Showing “Sent” in the OnPage Web Console but not received by the device. (iPhone only) (Support - External)

Android Issues

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How to synce contacts on the Android OnPage application ?. (Support - External)
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OnPage app not recieving push notifications until app is open or pull dwon from home screen (Support - External)
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How to change poller settings on Android phones (Support - External)
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How to change OnPage alert tones in Androids and Iphones. (Support - External)
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Not getting OnPage alerts on my Huawei Android phone? (Support - External)
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If I have my Smartphone on Silent, will I still hear the OnPage alert? (Support - External)
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What happens if I get a new Smartphone? (Support - External)
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On which Smartphones does OnPage work? (Support - External)
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Is it safe to use my Smartphone while I am in the hospital? (Support - External)
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I am a new user, how do I get an OnPage ID? (Support - External)
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How to forward messages in the OnPage Android app (Support - External)
- android
- forward
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Android device experiencing a delay in the deliverance of pages (Support - External)
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Not receiving alerts at all (Support - External)
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How to give OnPage app access to different notifications on an android device (Support - External)
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Downloading Onpage app but the app keeps crashing on the android phone (Support - External)

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Recently updated articles

No alert sound on the iPhone
Mar 29, 2023 • contributed by Paul Ware
How to send an OnPage from email ( email to page )
Jan 23, 2023 • contributed by Paul Ware
How can I see the dedicated line number that sent an OnPage alert.
Dec 13, 2022 • contributed by Paul Ware
How do I turn off the OnPage app badge on the Pixel 6
Dec 13, 2022 • contributed by Paul Ware
How do I track messages sent from the OnPage Dispatcher Console?
Oct 14, 2022 • contributed by Paul Ware
How do I create an exception to a recurring schedule without affecting the entire schedule?
Oct 14, 2022 • contributed by Paul Ware
Directions to stop Phantom Messages with IOS devices
Oct 13, 2022 • contributed by Paul Ware
How do I make the alerts on the iPhone app louder
Oct 13, 2022 • contributed by Paul Ware
What happens if my Smartphone is on, but the OnPage App is turned off?
Aug 23, 2022 • contributed by Paul Ware
OnPage Administrator Groups
May 26, 2022 • contributed by Paul Ware
Not getting OnPage alerts on my Huawei Android phone?
Dec 16, 2021 • contributed by Abdu Kibuuka
On-Prem ConnectWise customers are not able to trigger tickets after updating their ConnectWise instance
Oct 08, 2021 • contributed by Abdu Kibuuka
I am not able to trigger ConnectWise tickets to OnPage and OnPage ConnectWise API does not look to be active
May 27, 2021 • contributed by Paul Ware
What is the maximum size for voice attachments or .wav files?
May 14, 2021 • contributed by Paul Ware
How do I increase the alert volume on my Android redmi note 10 pro
May 11, 2021 • contributed by Paul Ware

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