Can support change my password for me?

Owned by Adam Diamond (Unlicensed)
Nov 21, 2016
1 min read


Sadly, no. We've received concerns from some customers detailing how support being able to reset passwords for customers is a HIPAA violation. Yes, it's easier for you and for us to be able to reset them for you, but we simply cannot incur the liability generated with doing so. We're sorry for any inconvenience this may cause. Please feel free to refer to the reset password instruction for Android, iPhone, and the Enterprise dispatcher accounts also in this KB