Showing “Sent” in the OnPage Web Console but not received by the device. (iPhone only)
Problem
User claims they are not receiving timely pages when using iPhone
Solution
With iPhone, the delivery confirmation is not sent until the message is loaded into the inbox in the app. The following scenarios could be possible.
- The phone was set to “Do not disturb” or Mute and was not receiving audible alerts.
- The phone was in an area where there was no internet connection available or the phone was off.
- The phone was generating alerts but was being ignored.
- Push notifications were disabled.
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