Only receiving alerts when the app is open (iPhone Only)

Owned by Adam Diamond (Unlicensed)
Last updated: Jan 02, 2018 by Eric Iacaboni (Unlicensed)
1 min read

Problem

Phone will not make alerts sound for page until user picks up phone and logs into the app

Solution

Issue #1: Only receiving alerts while the app is open (iPhone only).

  1. Make sure the iPhone is on the the most recent iOS. 
  2. Make sure your phone is not in “Do not Disturb” mode. Check this by navigating to iPhone settings -> Do not Disturb. Ensure that manual and scheduled are disabled. If this mode is enabled a crescent moon will appear in the top right corner of the screen.
  3. Make sure all push notifications are enabled. Check this in iPhone Settings -> notifications -> OnPage.
  4. Assuming that information above is correct; Reinstall the app by deleting the app and downloading from the APP Store.