How do I create conditions and trigger ‘New’ and ‘Updated’ ConnectWise tickets.

How to create conditions and trigger ‘New’ and ‘Updated’ ConnectWise tickets.

1-      Login to the OnPage ConnectWise Integration Console

https://connectwise.onpage.com/#/integration

2-      Click on ‘ADD NEW TRIGGER’

3-      Provide a ‘Name’

4-      Select details such as

Open

5.       Create a condition to trigger ‘New’ tickets. Select from the fields and values

Open

6.      To trigger when the ticket is updated, create another condition using the ‘OR’ operator. To trigger when the ticket is updated, you must have a condition that equals the updated value.

For example, the ticket will be triggered when the status is ‘New’ at the professional board, and when the ticket is updated to ‘Closed’ an updated alert will be generated.